Large imposing open-plan pub with seating in the louge around three separate serving areas. Separate games area.
The whole place could do with a refurb and the staff need to smarten up.
Standard pub grub... chips and peas with everything, but well presented, with average portions. Friendly staff serving mid-priced food. Good tasting food with real chips.
I was really happy, keen and enthusiastic that at last a local couple/family were going to give the time and effort to the village pub. I have used it for meals a little more often over the time the new licensees have been in and, to be fair, the standard of the breakfast has gradually improved, in particular the hash browns, which are no longer soggy, but crisp.
I rarely write feedback but admit that on this Sunday morning I am really, really hacked-off with my experience. I went in at 10:15 to order a breakfast exactly as I did last Sunday, as it is convenient and close by. I was then told by the exceptional member of staff (a lady who has worked there pre new licensees, she is hyper professional and needs recognition) that breakfast was not being done today, owing to the amount of bookings for Sunday lunch. Great customer service - not!
There was a young lad in chefs whites cleaning up. Perhaps this is acceptable cleaning uniform and not for cooking in at all?
A few things spring to mind:
1) Don't advertise the service if you aren't providing it
2) Don't let customers down
3) Value every potential sale
4) Be consistent
Also this is not personal but professional. Really saddened.
We have visited the Castle on many occasions, the food is great we have never had a bad meal. The staff are very friendly, especially the manager. Well worth a visit.