The Howard is a great local pub inside and out, with a fantastic Tudor exterior and an inviting and family friendly welcome inside. Based on Howard Street in Sheffield, we attract students, shoppers, lovers of live music and football fans amongst others. It is the perfect place to come and grab some tasty pub food with friends, and in the evening the Howard becomes a lively venue, taken over by DJs and regular live music.
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So me and my colleagues have been going into The Howard regularly after work for around 3 months now. We enjoy the vibe, the beer and the location of the pub.
Sadly tonight, Monday 10/04/2017 when we entered the pub the manager seemed in the foulest of moods. I stood at the bar patiently, ready to order my first pint of Thor's Choice, a belter of a beer. The pint was poured to perfection, I reached for my pocket and the barmaid pointed out that the card machines were out of service. I explained I had no cash to hand. "Then withdraw some or you're barred!" exclaimed the manager, rudely, as he escorted me outside in a threatening manner.
I asked him to calm down and explained that I would go and get the money from the nearest cashpoint. I then mentioned that "in future, the staff should notify customers beforehand to avoid this kind of thing happening all night." Enough was enough for the manager and he decided to bar me for life.
Frankly I've never been treated so rudely by someone in the hospitality industry, and I would really re-consider my approach towards regular customers.
So here I am, much more sober than I'd like to be, home early writing with deep regret of my experience here this evening. A conversation with the bar maid on shift tonight would confirm all the details above as the truth.
Your customers, especially the regulars, deserve better treatment. For a man his age, his behaviour was totally unacceptable.
Reviewed by Carole Noble on
The Howard is a welcoming hostelry with a very modern edge. It is frequented by an eclectic mix of custom from students, businessmen, and passers by on the way to the railway station along with those who want a comfortable stop off for just a pint or two or an entertaining night out.
The 1st Wednesday of the month is dedicated to Unsigned Live Band night and is promoted by the band Riotbox for local up-and-coming bands to perform and play.
This is an excellent nights entertainment and worth supporting.
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