Just to say that I have been going in the Big Tree for many years. It's a great pub with nice atmosphere, you are welcomed with a smile from the landlady, who is always pleasant. We look forward on most Fridays, taking my son in for a large burger. Good pub, nice people. Not many pubs left like this. Lots of sports channels and TVs for different channels to cater for everyone. Mark.
Called yesterday. One staff member on, dealing with food customer, two others waiting to order food. Man waiting to order drinks before us, after a five-minute wait. No other staff in sight so went elsewhere. Really poor that they do not want custom.
Whatever you do, don't visit the University Arms if you want a drink after 10.35PM on a Saturday night!
Visited here 21/09/2018. Arrived at 8pm and joined some friends. Spent £55-£60 between us and went to the bar to buy more drinks, only to be informed that they were not serving anymore, and this was at 10.32PM.
Following protest from one of our party, who pointed out that on the front doors it advertised open until at least 11pm, the bar staff relented and served us. They then proceeded to turn away 8-10 further customers saying they were closed and yet when a "familiar" face turned up at 10.55pm they served him... which smacks of favouritism or discrimination.
The bar staff were unable/incapable of giving a satisfactory explanation as to why they had "closed the bars", yet served at least 1 more person later.
Whatever you do give this pub a big miss. Beer great, bar staff totally incompetent and idiots!
This pub just is also closed all day on Sunday. Unbelievable in 2018... don't go here!
Excellent night. We enjoyed the food and the music. We were surprised that it wasn't packed. Such a relaxing, safe place. The staff were lovely - greeted with a smile. This will be our regular, forget city centre.
New landlady and staff. 100% improvement. Open every day on time, games on Tuesdays, pool Wednesdays, Bruno Fridays, free jukebox Saturdays, and now a naughty chair, all proceeds to given charity. All welcome.
I would like to say the manager has no idea on how to run a pub. He has no customer skills. When he pours a drink for a customer he doesn't even know when the lemonade has run out, and in my opinion he should not be in charge and working with members of the public.
Went in the Three Tuns a couple of Saturdays ago. Since the pub initially closed in early 2017 there seem to have been several custodians, none of whom seem to be able to get the pricing or enough beer on or lager (if you drink that) on order. On my latest visit, once again there was a sign on bar advising waiting for delivery of lager, so short at the pumps!
Also the Three Tuns seems to have become a haunt for the "lairy", rowdy types who have been out all day on West Street getting well oiled, which completely ruins it for other customers.
To top it all there was a couple who were engaged in the most inappropriate simulated sex act, as near to the real thing as you will probably get in full public view, and during the whole episode the guy running the bar never said a thing or took any action. And from his point of view they didn't buy a single drink in nearly 2 hours!
This pub has completely gone to pot, I won't be going again any time soon and would advise others to think twice before forking out £3.60 for a pint of beer here... give it a miss!