We held the wake for my sister's funeral on 2nd November 2018.
There was no tea and coffee I had to ask staff for it. I did ask where the tea and coffee urns were. I got told if people go to the bar they can buy it.
The food was awful. So much so that I asked to speak to the landlady and asked her to put more food on. I said I will pay for it, no probs. At that she provided a dish of chips and 2 very cold, uncooked bowls of pasta. We got all in all a plate of cold awful unrecognisable pizza, dish of Doritos, cold mini sausages and small savoury eggs, dish of cold chips, 2 plates of sandwiches, inedible quiche, a small plate of pork pie on a table next to the toilets, a belly pot of chilli and rice.
On top of all this, upon arrival none of the food was covered - it was stuck at the back of the room on a paste table. Disgusting.
There were over 100 guest and like I said, I did request more food but got a dish of chips. Absolutely disgusting.
The room looked unkempt, scruffy. Never have I been more embarrassed. My sister's wake. Disgusting after such a beautiful funeral. Ratings 000.
Just to say that I have been going in the Big Tree for many years. It's a great pub with nice atmosphere, you are welcomed with a smile from the landlady, who is always pleasant. We look forward on most Fridays, taking my son in for a large burger. Good pub, nice people. Not many pubs left like this. Lots of sports channels and TVs for different channels to cater for everyone. Mark.
Called yesterday. One staff member on, dealing with food customer, two others waiting to order food. Man waiting to order drinks before us, after a five-minute wait. No other staff in sight so went elsewhere. Really poor that they do not want custom.
Whatever you do, don't visit the University Arms if you want a drink after 10.35PM on a Saturday night!
Visited here 21/09/2018. Arrived at 8pm and joined some friends. Spent £55-£60 between us and went to the bar to buy more drinks, only to be informed that they were not serving anymore, and this was at 10.32PM.
Following protest from one of our party, who pointed out that on the front doors it advertised open until at least 11pm, the bar staff relented and served us. They then proceeded to turn away 8-10 further customers saying they were closed and yet when a "familiar" face turned up at 10.55pm they served him... which smacks of favouritism or discrimination.
The bar staff were unable/incapable of giving a satisfactory explanation as to why they had "closed the bars", yet served at least 1 more person later.
Whatever you do give this pub a big miss. Beer great, bar staff totally incompetent and idiots!
This pub just is also closed all day on Sunday. Unbelievable in 2018... don't go here!
Excellent night. We enjoyed the food and the music. We were surprised that it wasn't packed. Such a relaxing, safe place. The staff were lovely - greeted with a smile. This will be our regular, forget city centre.
New landlady and staff. 100% improvement. Open every day on time, games on Tuesdays, pool Wednesdays, Bruno Fridays, free jukebox Saturdays, and now a naughty chair, all proceeds to given charity. All welcome.
I would like to say the manager has no idea on how to run a pub. He has no customer skills. When he pours a drink for a customer he doesn't even know when the lemonade has run out, and in my opinion he should not be in charge and working with members of the public.