I would like to say the manager has no idea on how to run a pub. He has no customer skills. When he pours a drink for a customer he doesn't even know when the lemonade has run out, and in my opinion he should not be in charge and working with members of the public.
Went in the Three Tuns a couple of Saturdays ago. Since the pub initially closed in early 2017 there seem to have been several custodians, none of whom seem to be able to get the pricing or enough beer on or lager (if you drink that) on order. On my latest visit, once again there was a sign on bar advising waiting for delivery of lager, so short at the pumps!
Also the Three Tuns seems to have become a haunt for the "lairy", rowdy types who have been out all day on West Street getting well oiled, which completely ruins it for other customers.
To top it all there was a couple who were engaged in the most inappropriate simulated sex act, as near to the real thing as you will probably get in full public view, and during the whole episode the guy running the bar never said a thing or took any action. And from his point of view they didn't buy a single drink in nearly 2 hours!
This pub has completely gone to pot, I won't be going again any time soon and would advise others to think twice before forking out £3.60 for a pint of beer here... give it a miss!
What a joy to find a gluten-free menu alongside an equally-as-tasty choice on the ordinary menu. A revelation. Alongside superb views, friendly and helpful staff, tasty food and a whisky list to die for... enough said!
Masons Arms at Carson Road, Crookes, is a great pub, run by two young people, Matt and Karen, who are good friends of mine. They give the pub a youthful feel, energy and vibrant. Good people; good atmosphere. Really like the pub. Will keep going in. Needs support so go to the Masons Arms, Carson Road, Crookes. David Bernard.
After visiting this pub, which I really like, our company was greeted with a stinking smell from people smoking some implements. For Heaven's sake, have we gone back in time, as this is June 2018 and the landlord/manager is allowing this. And there were a couple of kids in to top it all.
Get with it and stop this crazy and dirty habit and think about the majority of clientele.
Lovely, modern country pub. My husband and I enjoyed our meals, which were fresh and served promptly. There's plenty of seating both inside the pub and outside on the terrace. Friendly staff and a good selection of real ales, with many coming from the on-site Collyfobble Brewery. We will go again.