Hard to believe that I have been to the same place as that most recent review.
I have been a number of times in the last 6 months and have never failed to receive courtesy and a decent meal. The food takes a while, which I don't mind if it means that it's freshly cooked, but tastes delicious with lovely presentation. Thanks.
We held the wake for my sister's funeral on 2nd November 2018.
There was no tea and coffee I had to ask staff for it. I did ask where the tea and coffee urns were. I got told if people go to the bar they can buy it.
The food was awful. So much so that I asked to speak to the landlady and asked her to put more food on. I said I will pay for it, no probs. At that she provided a dish of chips and 2 very cold, uncooked bowls of pasta. We got all in all a plate of cold awful unrecognisable pizza, dish of Doritos, cold mini sausages and small savoury eggs, dish of cold chips, 2 plates of sandwiches, inedible quiche, a small plate of pork pie on a table next to the toilets, a belly pot of chilli and rice.
On top of all this, upon arrival none of the food was covered - it was stuck at the back of the room on a paste table. Disgusting.
There were over 100 guest and like I said, I did request more food but got a dish of chips. Absolutely disgusting.
The room looked unkempt, scruffy. Never have I been more embarrassed. My sister's wake. Disgusting after such a beautiful funeral. Ratings 000.
Just to say that I have been going in the Big Tree for many years. It's a great pub with nice atmosphere, you are welcomed with a smile from the landlady, who is always pleasant. We look forward on most Fridays, taking my son in for a large burger. Good pub, nice people. Not many pubs left like this. Lots of sports channels and TVs for different channels to cater for everyone. Mark.
Called yesterday. One staff member on, dealing with food customer, two others waiting to order food. Man waiting to order drinks before us, after a five-minute wait. No other staff in sight so went elsewhere. Really poor that they do not want custom.