Total rubbish, I would not recommend this pub. I received very poor service - the only person I saw doing anything was a lad who works in the kitchen. The bar staff stood around reading papers, and the standard of cleaning in the pub is low to say the least. Went in on 11th November 2008 would not go again.
My wife had meat pie, the meat tough as old boots and the pastry soggy.
My granddaughter had chicken nuggets (well she is only 10!) from the kids' menu. They were so spicy she left them, totally unsuitable for a child.
I had Cajun chicken breast with wedge potatoes and salad. The chicken was overcooked, dry and tough with a coating of congealed grease, and the wedges, best not mentioned. The salad on the side of the plate looked as if it had been left out for a week.
The young female staff were sullen and looked as if they didn't want to be there (I know how they felt).
Over the past three years this pub has had plenty of TLC. The landlady, Julie, has introduced two hand-pumps, which dispense a variety of quality beers throughout the year, on top of which all the other usual (well-kept) beers, lagers and ciders are available.
Sports fans don't have to miss a thing as the big screen shows sky sports and Setanta.
One of the best things about this little gem of a pub is the fact that it is a proper drinkers' pub with no ambitions to ever become a food driven outlet. Long may it continue!
We ordered our meals at 5:30PM and they had still not arrived at 5:55PM even though only 3 tables had other diners (who were already served). For some reason the girl on the till put through our order for 4 meals as 5 meals, 2 of which were for things we had not even mentioned. We wanted 3 mixed grill and a kids meal but one of the grills was put through as scampi.
When the meal did arrive it was utterly rubbish, my chips were cold and the liver would easily have made a patch for any shoes that had a hole in them. The same could be said for my wife's meal.
We called the girl over and I demanded my money back for all the meals, but my wife said if they changed the sausages she would stay. This was due to my 10-year-old daughter getting upset, and crying that the evening was ruined (it was my wife's birthday treat).
For the managers benefit, I tapped my glass with the sausage, which made a nice pinging noise, as it was so over cooked, hard and cold. My family carried on eating but I refused to, and was given a refund.
When my wife went to the bar to get a drink, the young girl behind the bar told her she could only serve soft drinks, as she was not 18. The other bar staff had disappeared, leaving her on her own.
We should have gone to Damon's just across the road, I won't be going to the Gypsy Queen again in a hurry.... We weren't the only ones to send food back either, at least one other diner did, and the two guys on the next table to us tried to order at least 2 different types of meals but were told they were off the menu that night.
As much as I would like to say that I enjoyed my evening at Mill House Restaurant, that unfortunately was not the case. After arriving at 8:30PM, we found a table and placed our order at 8:50PM. We ordered a combo starter for 2, a rodeo burger and pie and chips. Not rocket science. The meal cost around £16.00 so not expensive.
Our starter arrived at 9:05PM,which we ate and enjoyed. The waitress cleared our table at around 9:15PM, but by 10PM after starting to get a little irritated and somewhat hungry we had still not received our main course. I brought this to the attention of the staff member with whom we had placed our order with and she mumbled something and walked off to the kitchen. 2-3 minutes later a different waitress returned to our table, again mumbling something about our food being plated up.
Eventually our food arrived at 10:15PM, after another visit to our table by the first waitress who apologised, claiming that the kitchen hadn't heard someone yell that we were ready for our main meal.
The meal arrived looking like it was made up from the leftovers scraped from someone else's plate. The chips were cold and dried up and the pie was empty and cold, and onion rings were missing from the rodeo burger. After complaining to the waitress about the missing items, again she mumbled, waltzed off and returned to say that the kitchen was closed and the fryers turned off and if we really wanted the onion rings they would have to be switched on again. I told her that I wanted them and after about 5 minutes they arrived looking somewhat anaemic.
In my opinion pie and chips and a burger and chips is something that you could get from any chippy and would probably take around 5 minutes at most to make, so why the hour long wait? Surely this is unacceptable. I certainly wont be returning to this place again and wouldn't recommend it to any of my friends. I leave you to decide what you think.. But, in my opinion, you could get better service and food quality from a back street, greasy cafe.
We went to the Phoenix Inn as a family of five with three young boys on a sunny Saturday afternoon. We were so impressed by every aspect of the pub, from the staff to the food to the cost.
The children's menu was fantastic, you are usually faced with chips, nuggets and limp looking burgers but here the quality of the children's food was exactly the same as the adults'. It's the first time all three boys eat everything without a single moan! The presentation of all the meals made you want to taste it, and when you did you weren't disappointed. The value for money was excellent and the outside seating is vast.
Would highly recommend and will go again, very, very soon.