A quality pub with an array of local ales and hand-pulled ciders, wines and spirits. Staff are very friendly and hospitable. Has a lovely roof-top terrace to relax on, and function room available for private hire up to about 60 people. Regular events and promotions.
An ideal little pub in the back streets of the city to relax after a day in the office. Open all day!
The landlady is very rude and obnoxious. I went in on a Saturday afternoon with my husband, my 4 children, my brother & partner and my nephew & partner.
We ordered and then sat in the beer garden (with swings etc... for kids so I assume for kids, too) but it started raining, so we went to go inside.
The back entrance was blocked with people smoking and we could see the back room was full, as the pub's football team were in with a queue for taking subs. So we went round the front. We weren't sure if kids were allowed in or not, so while by brother/partner and nephew/partner sat just inside door - we stood in little porch area out of rain. But making sure kids and us were not blocking entrance. 3 of my children then said they needed toilet, so started taking them, as I walked past the bar the landlady shouted to me that children weren't allowed in, so I said back that they were just going to toilet (as I thought seeing as they had been sold pop then the pub is obliged to let them use the toilet), and I would be going out after,
I continued to the toilet (which was dark with no lights on) and when I came out with my children the landlady was waiting, to tell me that children were only allowed in the little back room. I told her that my partner and drinks were out the front and asked if I could just walk through the big space but she said no. I told her there should be a sign up saying children can't come through front of pub and she said there was (which when I got round to front I found on the back of a door that was open - so wasn't in view) and still made me and the children walk through the crowded small room (although to be fair to the men who were sat in here were polite and moved for me - otherwise I wouldn't be able to get through) - and outside into the rain, to walk round to the front.
As I say we made sure that the children were not blocking the entrance - but this wasn't good enough for the landlady, who came over and said we couldn't stand there and wasn't allowed to put the glasses on the windowsill either (even though no one could have knocked them over) and made us walk back outside to go door to the small room which was still crowded so we stood in the back porch way with a lady who was smoking (surely this is not legal) and we still put our drinks on window sill which when she came to collect them she didn't say anything about it even though she'd made a fuss over front porch.
My sister in law came to stand with us in the back room and told me that there were two other children sat actually in the pub at the front. So I went to point this out to the landlady and told her the poster needed moving and asked her direct if it was just me she had a problem with - she denied knowing that the other children were in, which I don't believe, as I spoke to the children's dad (as I had to apologies to him because he and his children were then moved to the back room, but he said they'd been in ages and had been in on previous occasions).
The landlady also told me she can't be responsible for the weather, which I agreed but said if the back room was supposed to be for children then the football team shouldn't be in there - to which she said she can't tell them to move because they've used it for years and shouldn't have to move for someone who just calls in. Well I'll tell her now - I did originally say that because of the beer garden I would call in again on nice days - BUT NOT NOW - unless she stops being the landlady and they get someone more customer friendly. (I by the way have been a bar staff member at a local WMC and if I spoke to customers the way she did I would be disciplined - even the steward would be if a customer complained to our committee.)
My nephew also had a run-in with the landlady back just before Easter - when he made an error and took glassed out into the beer garden. She came out and demanded that he took them back inside and asked for plastic glasses (which is understandable - but she could have asked more politely) - he got up to go in and do as she requested and kept nagging him all the way to the bar - saying you shouldn't have taken them outside and we have a Easter egg hunt next week and children will be running round with no shoes on (WHY NO SHOES - I don't know?)
So to cut a long story short - I will never go in while she is landlady - except maybe to check if she's moved the sign - which I doubt!
Dropped in Bank Holiday Monday and it has undergone quite a transformation. It is now bright, modern and opened up nicely.
Beer options are extensive, with 6 cask ales to choose from. The Thwaites Nutty Black was good whilst the Burton Bridge Stairway To Heaven was excellent. My driver (the Mrs) had a half of Stiegel, which she raved about (Apparently it's the first pub in the UK to offer it on draft!)
It had a relaxed laid back atmosphere and the staff were friendly. We will definitely be returning, especially as the food starts next week and the menu looks great value!
This is a Mitchells & Butlers house that only survives due to the close proximity to the football ground. If it wasn't for the profit made from match days (profit can exceed probably 1 weeks taking) then the management wouldn't be in place. They have zero people skills and make every effort for paying customers with children to feel uncomfortable.
We once (and last) had a big family meal, including 3 children. The landlady went out of her way to make us feel we should not be in a pub with children! She was beyond rude, which she caused a big scene in the pub itself, whilst we were eating desert that we need to be out of the pub - 7PM and off the premises by 8PM. That day we vowed as a family never to set foot in that place again! I will NOT part with a single penny of our family's hard earned cash to that lady and her husband. The way we was spoke to that day was truly vile. And to say they have children themselves I find utterly bizarre! In this day and age I do not understand how these pubs can survive in this current climate... disgusting and very behind the times. (Well this is the only pub that works this way, that I have ever come across.)
We now all go to a family friendly local pub for family meals, get togethers and such like.
Also, as the above post states there are no high chairs or children's menus available, like you would expect from a newly revamped public house.
It is clear to see that they get paid a set wage as we're all aware the pub industry is in decline and much focus has gone onto the food and make the place a "family friendly environment" but unfortunately this public house hasn't moved with the times. This is unfortunate, as the pub is ideally placed within Hillsborough and has the opportunity to make a pleasant place for both families and football fans.
Have to say I use this pub as my local now and it is a joy to do so. From the traditional decor, great selection of real ales and porters, friendly, knowledgeable, helpful staff, to the "no swearing" policy, it is just a pleasure to enjoy a pint in here.
Plus there's no annoying music, televisions or slots/quiz machines to drive you mental. It's a pub I intend to keep visiting for a long time to come.
Owners Trevor and Lewis can pat themselves on the back. Oh and the floral beer garden is a delight to sit in. Cheers guys.