My family and I embarked on an outing to The Broadfield, despite hearing questionable reviews from friends. We suspended our reservations and visited anyway.
Upon arrival we ordered drinks from the bar, and were told by the lifeless and uninspired staff that food was available to be eaten outdoors. However, when we decided to order food we found the truth to be at variance with what we had been told. The staff were rude and disengaged when my wife enquired about ordering food and declared that they were fully booked after they had clearly told us that food was readily available to be eaten outside.
I am offended and appalled at such treatment of paying customers, especially considering that I had 6 hungry mouths to feed. The irritating attitudes of the staff and the complete disregard of customer service made this "establishment" one of the worst I have yet to come across in Sheffield.
Furthermore, after finishing my flat and tasteless pint, we left enraged and disillusioned. I heard this was once a great pub. What went wrong?
LMAO! Guinness served in a a tall Peroni-style glass! I wonder if they serve their wine in tumblers? Don't go here if you are looking for an appropriately served drink. Laughable if it wasn't for the poor imbibing experience.
Been to this pub today for the first time, and sadly the last.
Nice pint, reasonable prices, and absolutely, I'm sorry, but, terrible bar staff! If you live local and go here regular, then you will be served at once! If, like today, you're new and attend for a one-off 'special event' then avoid!
This was supposed to bring in new custom, but I'm afraid not in my case. Will be seeking more friendly, welcoming, local pubs. Unfortunately I can foresee this establishment going in the same direction as many other pubs.
I look forward every year to visiting during my real ale trips. Welcoming pub, friendly, knowledgeable hosts and bar staff. Terrific selection of good quality, well-kept ales, served in proper glasses.
Food is excellent and reasonably priced. Marvellous beer garden and have enjoyed the quiz nights and beer festivals.
If I had to pick one pub in the world to call my local, it would be this one!
Having been in here the service is a disgrace, the bar staff seem to prefer to chat to each other then serve. There are 12 of us go out Saturday night and we will definitely be giving this place a miss.
Me and my mum go to Fairway every week for our carvery. The food is amazing and staff really friendly. Apart from today!
The so-called manager who was on, his name I think is Adam, told our waitress that she had to keep away from our table, as we chat and have fun when we go in. She is part of the reason we go in, as it's great to have fun friendly staff serving you and befriending you, making you want to go back.
I find this really insulting to us! She works really hard and doesn't ignore any of the other customers.
The company running the pub need to look at their managers and the managers customer service to the customers.