The pub as a whole is absolutely beautiful. With the best lagers I have tasted. Staff are friendly. Customers are eccentric. Just a bunch of dog walkers by day and old locals by night. Beer garden is presentable. Nice for a quite moment.
It has been many years since I visited this pub and I can safely say will not be visiting again.
I recently went there with some friends on a night out. We sat at a table and we're having quite a good time until a group of known local men that frequent the pub regularly stared talking to us. Without going into too much of what happened, one of the individuals was hanging around and sat with my friend. I went to the toilet and when I came back he moved away. I then went to the bar to get drinks. When I came back my friend had passed out on the table. I was unable to do anything with her.
At this point the landlady came over and asked what the situation was. I explained I had no idea, that one minute she was OK, and then when I came back she was like that. The landlady was very rude, asking me how much she had drunk and why I had let her get in that state. I told her we had drunk the same and I was OK. At this point I noticed the locals had left.
The landlady told me I had to get my friend outside, which was physically impossible. Eventually we got her outside with help. The landlady followed me out and continued to quiz me in an abusive manner as to why she was in that state, and basically accusing me of causing her to be in danger.
The taxi arrived and she took over, explaining to the taxi driver about the state she was in ect... I can honestly say her customer service and people skills had a lot to be desired. I was totally disgusted by the way I was spoken to. Perhaps this is because she is used to dealing with weekly fights, arguments, and difficult situations, and hasn't the skill in dealing with a genuine problem.
My reason for this post is that after having to send for an ambulance to my friend who was extremely poorly, it came to light that her drink had more than likely been spiked. She was extremely poorly for a good few days. I am very angry that the landlady suggested that I had some input as to why my friend was in that state, when perhaps she would have been better looking a little closer to home, and perhaps some people skills wouldn't go amiss.
Food comes out with not the correct ingredient, and when told staff do noting about it.
However, the next time you go in, you ask staff for the food again and say that some ingredients don't come out and to make sure they do then you get a telling off from staff for telling them, bloody typical!
We recently held our mum's wake here. We felt, as a family, that they weren't very helpful. We were stuck in a corner and it seemed that things were too much trouble, even getting water for my late mum's flowers. The atmosphere was cold, so we felt that we weren't welcome, so we paid our 150 pounds and left.
The bar staff were and always are very friendly throughout the time we were there. Toilets were always fresh and smelling great! Opening night is Thursday and I can't wait. Brilliant all round. Thank you Fi and John.