Food comes out with not the correct ingredient, and when told staff do noting about it.
However, the next time you go in, you ask staff for the food again and say that some ingredients don't come out and to make sure they do then you get a telling off from staff for telling them, bloody typical!
We recently held our mum's wake here. We felt, as a family, that they weren't very helpful. We were stuck in a corner and it seemed that things were too much trouble, even getting water for my late mum's flowers. The atmosphere was cold, so we felt that we weren't welcome, so we paid our 150 pounds and left.
The bar staff were and always are very friendly throughout the time we were there. Toilets were always fresh and smelling great! Opening night is Thursday and I can't wait. Brilliant all round. Thank you Fi and John.