Hello, I visited the Royal Oak, or The Pond as we locals call it, and as usual I asked for a pint of Carling. I ask for that as I know that the beer in this pub is hardly ever worth trying, as it is badly kept.
Last night in particular was a classic example of how this pub is managed. It has at least four beer pumps on the bar and three were out of action, as there was no beer. The one pump in action could not be used, as the beer had not settled and was being pulled cloudy. There was, as I was informed, no Guinness, either.
The bar staff had to ring the licencee, who was sat at home, to bring down a barrel of John Smith's to serve. Not everyone likes Smith's, I for one do not, but I do know it travels well and is usually a good standby if you just want a quick drink and be on your way.
I use this pub to meet up with friends two or three times a week, as the only other pub open when I want to use it is full of younger end and loud music, not my thing. Sadly I shall have to find another watering hole and a landlord that deserves to have my hard-earned cash.
Had a meal in here Saturday 22/10/2016 with my wife and son.
Ordered a pint of Ruddles, no Ruddles.
Asked for a pint of Abbot Ale, the barmaid who I think was the manager, put a flat pint on the bar that was hazy. When I complained she said that the sprinkler was missing.
The orange juice and ginger ale were fine for my wife and son.
After a couple of sips of the flat beer I took it back to the bar asked for a pint of John Smith's. Not my tipple, but this pub is useless with real ale.
The pub was empty except for a few larger drinkers but it took 30 minutes for our meals to arrive.
The piri chickens were cold on the inside, probably warmed from the fridge in the microwave.
The staff don't ask customers in this pub if everything's OK because they get that many complaints. I saw a waitress walk past so I asked if these meals should be served with coleslaw. She walked away and came back with a some coleslaw made with red cabbage?
The meal and drinks are poor quality and prices higher than the local competition.
Wetherspoon's used to be the best, but do not take complaints.
Very disappointed in the meal we had today for lunch. Ordered duck, which was very tasty, but the vegetables left much to be desired. Carrots, green beans, and cauliflower all looked as though they had been plated up for some considerable time. New potatoes were just about passable.
We booked a party for approximately 17 persons on Tuesday 27th September for 12 noon.
We were disappointed to find that there had been no preparation regarding seating arrangements, and only saw two bar persons, who coped very well with the stress that they were under. When I commiserated I was told that they were not usually busy Tuesday lunchtimes - but we made a booking?
Food was good, and no other complaints, but surely the reason for booking is to ensure a stress-less environment for customers and staff, especially customers who are eating in their lunch hour. Or as long as you are getting our money do you really care?
Visited this pub on Friday. Had fish and chips. The fish was large, with the most delicious in-house made batter, plus home-made chips. The meal was great. Served within good time of ordering and came nice and hot.
The service was friendly efficient and made me feel very welcome.
Great value for money, too.
Had a couple of drinks that are cheaper than most places I have visited.
Don't go out often but went in with family after 60th birthday dinner. I had a bottle of rose that previous pub had given me. The landlord was extremely offensive, threatening me and my family with taking away all the drinks we had bought from the bar and paid for. Very bullish and wouldn't go in again if you paid me!
My wife and I were due to meet friends and relatives for a birthday celebration, and having read some of the published reviews we were unsure of what to expect.
Upon arrival we were greeted by a polite and smiling member of staff who immediately directed us to a table. Unsure of what to order, we decided on the sea bass, and to our surprise it was well presented, superbly cooked with vegetables with salad. and tasted delicious.
We would like to congratulate all the staff and we will certainly re-visit this restaurant again the next time we are in the area.