Second time that I have had to complain. The first time my lasagna was cold. Been again today and ordered fish and chips, which was just thick, burnt batter with no fish inside. Makes me feel I am never satisfied. I know it's cheap but it does not need to be uneatable. Cannot fault the staff, they changed it, and it was then perfect. Does it mean you have to complain to get good food in these fast food places? Makes me not want to go anymore.
So me and my colleagues have been going into The Howard regularly after work for around 3 months now. We enjoy the vibe, the beer and the location of the pub.
Sadly tonight, Monday 10/04/2017 when we entered the pub the manager seemed in the foulest of moods. I stood at the bar patiently, ready to order my first pint of Thor's Choice, a belter of a beer. The pint was poured to perfection, I reached for my pocket and the barmaid pointed out that the card machines were out of service. I explained I had no cash to hand. "Then withdraw some or you're barred!" exclaimed the manager, rudely, as he escorted me outside in a threatening manner.
I asked him to calm down and explained that I would go and get the money from the nearest cashpoint. I then mentioned that "in future, the staff should notify customers beforehand to avoid this kind of thing happening all night." Enough was enough for the manager and he decided to bar me for life.
Frankly I've never been treated so rudely by someone in the hospitality industry, and I would really re-consider my approach towards regular customers.
So here I am, much more sober than I'd like to be, home early writing with deep regret of my experience here this evening. A conversation with the bar maid on shift tonight would confirm all the details above as the truth.
Your customers, especially the regulars, deserve better treatment. For a man his age, his behaviour was totally unacceptable.
We booked this pub for a 60th birthday party. Paid in full and were told kids were welcome as long as they didn't run about etc...
24 hours before we were informed that they had double booked. After waiting for hours about what they were going to do about it we got told that we could have upstairs room instead of downstairs, but kids could only go till 8PM. We had our DJ go down to see where they could set up etc... where they wrote in the bookings a while before the party so now have had to cancel the DJ and find another venue.
I am really disgusted that they could do this and I would strongly advise anyone against booking a party with these, as we booked months before and was let down just hours before. An inconvenience for loads of people and it's disgusting.
Do not got to this bar if you are not a regular! I got thrown out of this bar for apparently spilling someone's drink. I didn't spill this lady's drink and if I had I would have gladly bought her another. I'm 36 years old and she was effing and calling me all the names under the sun. The bouncer was not interested in my side of the story and chucked me out like a criminal. Needless to say I won't be spending money there again and would advise that no one else does either!
Been going in the pub at least twice a month since it first opened, but the last two or three times we've been in the food has been really poor.
My husband usually has the mixed grill and the meat is sometime under cooked. I usually have the lamb shank, which has being going downhill these last few weeks, but this evening took the biscuit. I ordered my usual lamb shank with vegetables and mashed potatoes, but when it came it was swimming in gravy, no veg, and I think that was the reason for all the gravy - to cover up that there was no veg.
And the meal made me feel very sick and I couldn't eat it. This was the first time I have ever complained to the waitress and asked to let the manager know but nobody came over to apologise to me.
Haven't been for a while. Last time I went they had karaoke with Rosco and he played a lot of mixture music from the 60s to the 80s Motown. It was brilliant, just had a sore head the day after. Loved it. Would definitely be going again.
One of my favourite pubs when visiting Sheffield. Brilliant atmosphere, good selection of ales, friendly staff and locals. Fantastic to sit round the fire in winter with a porter or stout. Long may it remain so!