First impressions were spoilt by the smell of floor cleaner in the bar area. The staff also seemed slightly overwhelmed by a large wedding party which took up most of the bar and the restaurant on one side of the bar.
We had pre-lunch drinks on the patio at the back, which is a lovely setting. When we asked about our 2PM table we were initially told they were not serving food until 3PM due to the wedding party. When we reiterated that we had a booking we were told we would be dining at the other end of the bar in a separate area. This area was light and spacious with a good view of the park.
Service during the meal was somewhat slow and the staff needed prompting for glasses (sent back twice as dirty), butter, condiments etc... The wine we chose off the limited wine list was not available. However the substitute we chose was very good. The quality of the Sunday roast was also very good. The kitchen seems to be the most competent part of the operation.
We asked for dessert menus, but after 30 minutes we gave up on waiting and went to the bar to pay. We were then told the card machine was not working so we couldn't pay. One of our party was offered a lift to the nearest cash machine and we paid in cash. For the inconvenience the manager gave us £25 off the bill and a free bottle of wine.
All in all an experience spoiled by poor service and management front of house. I appreciate they had a large wedding party, but this is no excuse for poor service for non-wedding diners. However the quality of the food was very good and well priced.
Great pub, crackin' staff. The food is beautifully homemade, what more could you ask for?
As the daughter of the manager I think that's all just out of order. If we don't come in time to your table or take your order we are very sorry, but most of the time it's just the people being picky and taking their time when there are other people to be served. When there is a big party that's the worst out of all.
The food is done cooked right and if not [it's] because you didn't ask for that way for it to be cooked. In my right I think that's all wrong. Let people come to the pub and see what they think, not what other people think of my pub.
I live very close to this pub and am sick to death of the constant barrage of bad language from the scum that sit round the back smoking dope (which I can smell from my home) and using foul language as though it's the norm and every one wants to hear it.
I have no problem with folk sitting out and having a drink and a laugh - I like to do this myself in the summer - but when a 6-year-old asks what f***ing means because those people are saying it all the time it's not on.
The landlord should do something about this and ask them to refrain from doing it or to get back into the hole they have crawled out of. This is a nice pub and it's getting a bad name through all that goes on, mainly round the back.
I had my 4-year-old grandson on Thursday and we were gardening when a grown man shouted to some other lout at the top of his voice "Get back to your f***ing wife you bastard" and a few other choice words. My little grandson was scared because it was so offensive and violent, so it's time something was done, as I'm not the only resident to complain.
I was interested to see the Harlequin voted as pub of the week.
Since the Brew Co took charge the Harlequin isn't quite the excellent pub it used to be.
Gone are Happy Mondays (pints £1.50 and £2). Acorn Barnsley Bitter has been replaced by the Brew Co's Harlequin Bitter (not bad but not as nice as Acorn and the 10p per pint price increase didn't help), but the real deterioration is in the range and price of food. Only a couple of hot choices (gone are the excellent £3 meals) and sandwiches piled on the bar with a 50p price increase.
Still a good pub. Nice atmosphere. Good beer range. But visits leave me feeling a bit cheated when I remember how it used to be.