Me and my mum go to Fairway every week for our carvery. The food is amazing and staff really friendly. Apart from today!
The so-called manager who was on, his name I think is Adam, told our waitress that she had to keep away from our table, as we chat and have fun when we go in. She is part of the reason we go in, as it's great to have fun friendly staff serving you and befriending you, making you want to go back.
I find this really insulting to us! She works really hard and doesn't ignore any of the other customers.
The company running the pub need to look at their managers and the managers customer service to the customers.
A party of 6 of us arrived for a 1 o'clock booking of afternoon tea, including 2 children. At 1:45PM we asked what we were eating. We were told cucumber sandwiches. We were very disappointed, as this was a Mother's Day treat. We asked if we could choose something off menu instead. We were told yes, but there was a delay on food.
Staff were rude and at no point apologised. It was 3:20PM by the time food arrived, and when it did it was minimal and bland. A very disappointing Mother's Day treat.