I was really happy, keen and enthusiastic that at last a local couple/family were going to give the time and effort to the village pub. I have used it for meals a little more often over the time the new licensees have been in and, to be fair, the standard of the breakfast has gradually improved, in particular the hash browns, which are no longer soggy, but crisp.
I rarely write feedback but admit that on this Sunday morning I am really, really hacked-off with my experience. I went in at 10:15 to order a breakfast exactly as I did last Sunday, as it is convenient and close by. I was then told by the exceptional member of staff (a lady who has worked there pre new licensees, she is hyper professional and needs recognition) that breakfast was not being done today, owing to the amount of bookings for Sunday lunch. Great customer service - not!
There was a young lad in chefs whites cleaning up. Perhaps this is acceptable cleaning uniform and not for cooking in at all?
A few things spring to mind:
1) Don't advertise the service if you aren't providing it
2) Don't let customers down
3) Value every potential sale
4) Be consistent
Also this is not personal but professional. Really saddened.
I recently visit this pub but please, please will the brewery get the landlord out. He has no care of his customers and is just waiting to get out. He can often be see sleeping in the corner, and when you ask to be served it's the biggest job in the world.
I moved to the area in September and visited this pub at the start of February and was really impressed. As it is a Champs we were just expecting pub grub and okay service. But instead we received the best pub grub I've had in ages - I went for the nachos, chicken fajitas, and a chocolate sundae - all the proportion sizes were fabulous! Especially the fajitas - there was so much chicken I couldn't eat it all.
And the service was excellent! The manager (I think he was a manager) went the extra mile by going upstairs to get us the Wi-Fi code, brought our drinks over to us (as we kept ordering the same glass of wine and beer) and the bar woman, who was a pleasure to talk to, was just as helpful!
I would definitely eat here again - in fact I'm trying to find a night I'm free to go back and try something else off this huge menu!
I held my retirement party in the Robin Hood last night, 17th February, and booked the conservatory from 6PM, as I was expecting a number of people to attend and order food.
The staff were excellent and coped with the rush of my friends arriving and ordering meals. The food was hot, well-presented, tasty, and empty plates were cleared from the tables quickly. The pub has a very good range of real ale that was fully appreciated by all.
It was a very enjoyable evening. The food and the beers were very good, the service could not have been better.
I would recommend the Robin Hood to anyone organizing a function or just wanting a nice meal that's good value with good ale.